Conditions

General terms and conditions of business

1. Scope, contract language, storage of the contract text
1.1 These General Terms and Conditions apply to all contracts concluded between us via our online shop,
CCON GmbH
Lipper Hellweg 41d
33604 Bielefeld
Tel. + 49 (0) 5 21. 5 20 20 0
Email: info@queence.de
Managing Director: Jürgen Brintrup

and you as our customer. We do not accept any deviating conditions from the customer. This also applies if we do not expressly object to their inclusion.

1.2 The contract language is German.
1.3 We save the contract text and also send you the order data and our general terms and conditions by email. You can view, download, save and print the general terms and conditions here on this page at any time. You can view the contract text in your customer account if you are registered as a customer.

2. Conclusion of contract and correction of input errors
2.1 The presentation of the products in our online shop does not constitute a legally binding offer, but an invitation to order. You can place individual products in the virtual shopping cart using the "Add to shopping cart" button without this constituting an offer to purchase. Before placing your order, you can add or remove additional products from the shopping cart by selecting the "X" button to delete them from the shopping cart. You can also cancel the order process altogether by closing the browser. You only place a binding order for the goods listed on the order page by clicking the "order with payment" button. The purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order or by sending a separate order confirmation no later than five days after your order.
2.2 If you have chosen PayPal or Amazon Payments as your payment method, the contract is concluded at the time you confirm the payment instruction to PayPal or Amazon Payments.

3. Right of withdrawal
3.1 If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. a natural person who concludes a legal transaction for a purpose that cannot be attributed to either his or her commercial or independent professional activity, you have the following right of withdrawal:

Right of withdrawal

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must inform us (CCON GmbH, Lipper Hellweg 41d, 33604 Bielefeld, telephone: 0521-5202016, email: info@queence.de ) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
• To CCON GmbH, Lipper Hellweg 41d, 33604 Bielefeld, Email: info@queence.de:
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only if notification is on paper)
• Date

(*) Delete as appropriate.


3.2 The right of withdrawal does not apply to contracts
• for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (customizable items),
• for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

4. Delivery conditions and delivery periods
4.1 We deliver worldwide. There are no delivery restrictions.
4.2 The delivery time is 1-10 working days. The exact delivery times are indicated on the respective product page.
4.3 If you are an entrepreneur, the risk of accidental destruction, accidental damage or accidental loss of the goods passes to you when we deliver the goods to the transport company. This does not apply if you order from us as a consumer.
4.4 We are entitled to make partial deliveries as long as this is reasonable for you.
4.5 If, in exceptional cases, an item is not in stock after purchase, we will inform you immediately and give you an estimated delivery date or suggest the delivery of a comparable product. If you are not happy with the delivery date or do not want the delivery of a comparable product, the purchase will be cancelled and we will immediately refund any payments already made.

5. Prices and shipping costs
5.1 The prices stated on the product pages are gross prices and include statutory sales tax and are exclusive of any shipping costs that may be incurred.
5.2 The shipping costs for shipments within Germany are 3.90 euros.
5.3 Shipping costs to certain European and non-European countries are:
Shipping costs 49,00 Euro for the following countries:
- Austria / Austria

B2B: Different conditions.

5.4 The specific shipping costs incurred can also be found on the respective order page.

6. Means of payment and payment conditions
6.1 The following payment methods are available to you: advance payment, instant bank transfer, PayPal, Amazon Payments and for commercial customers and public institutions also on account (please contact one of our customer advisors in this case beforehand)

6.2 If you choose advance payment, you will receive an invoice with the order confirmation, which you must pay within 5 days of receipt. Please pay the invoice amount to the following bank account:

Account holder: CCON GmbH
Sparkasse Bielefeld
IBAN: DE88480501610000007625
BIC: SPBIDE3BXXX

6.3 If you select Paypal or Amazon Payments, you will be redirected to the Paypal or Amazon pages. There you can enter your payment details. You will receive further information about this during the ordering process.

6.4 You are not entitled to set off our claims unless the counterclaim is based on the same legal relationship as this contract or the counterclaims are legally established or undisputed.

7. Retention of title
7.1 The goods remain our property until full payment has been made.
7.2 If you are an entrepreneur, the following also applies:
a) If you process the reserved goods, it is agreed that the processing is carried out in our name and for our account as the manufacturer and that we immediately acquire ownership or - if the processing is carried out using materials from several owners or the value of the processed item is higher than the value of the reserved goods - joint ownership (fractional ownership) of the newly created item in the ratio of the value of the reserved goods to the value of the newly created item. In the event that we do not acquire such ownership, you hereby transfer your future ownership or - in the above ratio - joint ownership of the newly created item to us as security. If the reserved goods are combined with other items to form a single item or are inseparably mixed and one of the other items is to be regarded as the main item, we transfer to you proportionate joint ownership of the single item in the ratio stated in sentence 1, provided that the main item belongs to us.
b) In the event of the resale of the reserved goods, you hereby assign to us, as security, the resulting claim against the purchaser - in the event of our co-ownership of the reserved goods, proportionately in accordance with the co-ownership share. The same applies to other claims that take the place of the reserved goods or otherwise arise in relation to the reserved goods, such as insurance claims or claims arising from tort in the event of loss or destruction. We revocably authorize you to collect the claims assigned to us in your own name. We may only revoke this direct debit authorization in the event of realization.

8. Warranty
8.1 You are entitled to the statutory warranty rights for defects. For all defects that occur during the statutory warranty period of two years from delivery of the goods, you have in particular the statutory right to subsequent performance (at your option: remedy of the defect or new delivery) and - if the statutory requirements are met - the statutory rights to reduction or withdrawal as well as to compensation.
8.2 If you are an entrepreneur, the warranty period is 12 months from delivery. Notwithstanding paragraph 1, in the event of a defect within the scope of subsequent performance, we have the right to choose between rectification by removing the defect or subsequent delivery by delivering a new, defect-free item, provided you are an entrepreneur.
8.3 If you are an entrepreneur, warranty claims for defects require that you have complied with your statutory inspection and notification obligations (§§ 377, 381 HGB). If a defect is discovered during the inspection or later, we must be notified of this immediately in writing. Notification is deemed to be immediate if it is made within two weeks, whereby timely dispatch of the notification is sufficient to meet the deadline. Irrespective of this inspection and notification obligation, you must report obvious defects (including incorrect and short deliveries) in writing within two weeks of delivery, whereby timely dispatch of the notification is sufficient to meet the deadline. If you fail to carry out the proper inspection and/or notification of defects, our liability for the defect not reported is excluded. The provision in this section 8.3 only applies to entrepreneurs.

9. Data protection
9.1 We work with various companies to process orders, which are responsible for payment processing and logistics, for example. We ensure that our partners also comply with data protection regulations.
9.2 Depending on the payment method selected, payment processing for orders may be carried out by engaging a service provider. If payment is made via PayPal or Amazon Payments, your personal data must be transmitted to PayPal or Amazon so that your order can be processed.

10. Platform for online dispute resolution; information on alternative dispute resolution in consumer matters
10.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: http://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.
Our email address is: datenschutz@queence.de
10.2 We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

11. Jurisdiction agreement (only for entrepreneurs) and choice of law
11.1 If you are an entrepreneur, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all claims arising from or based on this contract is Bielefeld. This also applies to persons who do not have a general place of jurisdiction in Germany, or persons who have moved their place of residence or habitual abode outside of Germany after the conclusion of the contract, or whose place of residence or habitual abode is not known at the time the action is brought.
11.2 The law of the Federal Republic of Germany applies, excluding the UN Convention on International Sale of Goods (CISG). If you are a consumer and have your habitual residence in another country at the time the contract is concluded, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in sentence 1.

Terms and conditions as PDF